Terms & Conditions

Welcome to Encapsulate Living.

These Terms & Conditions explain how you may use our website, purchase our products and services, and engage with Encapsulate Living. By using our website, placing an order, booking a service, or accessing our digital content, you agree to these Terms.

Please read them carefully before making a purchase or booking.

1. About Encapsulate Living

Encapsulate Living provides travel and lifestyle guides, workbooks, digital resources, planning tools, discovery calls, and bespoke planning services designed to help customers navigate new spaces with confidence, clarity and ease.

Our website is: www.encapsulateluxury.com
Our contact email is: experiences@encapsulateluxury.com

2. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

use our website for fraudulent or unlawful purposes
copy, reproduce or distribute our content without permission
interfere with the security or operation of the website
attempt to access restricted areas of the website
upload or transmit harmful files, malware or spam

We may update, suspend or remove parts of the website at any time.

3. Products and Services

Encapsulate Living may offer:

physical books, guides, journals and workbooks
digital downloads, PDFs, templates or online resources
discovery calls
bespoke travel or lifestyle planning services
concierge-style recommendations or support
events, workshops or community experiences

Product and service details, prices and availability may change from time to time.

We aim to make all product descriptions, images and information as accurate as possible. However, colours, finishes and layouts may appear differently depending on screen settings, printing processes or supplier variations.

4. Orders and Payment

When you place an order, you agree that all information you provide is accurate and complete.

Payment must be made in full at the time of purchase unless otherwise agreed.

We reserve the right to refuse, cancel or refund an order if:

payment cannot be processed
the product or service is unavailable
there has been an error in pricing or product information
we suspect fraud, misuse or breach of these Terms

If we cancel an order after payment has been taken, we will issue a refund where appropriate.

5. Physical Products

Physical products may include printed guides, workbooks, journals, books or other tangible items.

Delivery times are estimates only and may vary depending on the delivery provider, destination and production process.

Please ensure your delivery address is correct before completing your order. We are not responsible for delays or losses caused by incorrect delivery information supplied by the customer.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and photographs.

6. Digital Products

Digital products may include downloadable guides, PDFs, templates, workbooks or other digital resources.

Once a digital product has been accessed, downloaded or delivered, refunds are generally not available unless the product is faulty or there has been a technical issue we cannot resolve.

For UK online sales, businesses must tell customers about cancellation rights, and there are specific rules for digital downloads where customers agree to immediate access and acknowledge that they may lose the 14 day right to cancel once the download begins.

You must not copy, resell, share, distribute, upload or reproduce our digital products without written permission.

7. Discovery Calls and Services

Discovery calls and planning services are designed to help us understand your needs and, where relevant, provide tailored recommendations or planning support.

By booking a call or service, you agree to:

provide accurate information
attend at the agreed time
give reasonable notice if you need to reschedule
understand that advice and recommendations are based on the information you provide

Where a service has not yet started, you may have cancellation rights under applicable consumer law. For services bought online, the cancellation period generally lasts 14 days from the day after the contract is made, unless the customer has requested the service to start sooner and acknowledged the consequences.

If work has already begun with your agreement, any refund may be reduced to reflect work already completed.

Once a bespoke or personalised service has been completed, refunds will not usually be available unless there has been a clear issue with the service provided.

8. Bespoke Planning and Recommendations

Any bespoke planning, travel inspiration, lifestyle recommendations, itinerary suggestions or concierge style support is provided for guidance and planning purposes.

Unless clearly stated otherwise, Encapsulate Living is not acting as a travel agent, tour operator, financial adviser, legal adviser, medical adviser or immigration adviser.

You are responsible for checking and confirming:

passport validity
visa requirements
immigration rules
vaccination or health requirements
travel insurance
cancellation policies
accessibility needs
safety guidance
booking terms with third party providers

Travel rules, pricing, availability and entry requirements can change. We recommend checking official sources before booking or travelling.

9. Third Party Providers and Links

Our website, guides, app, recommendations or services may include links or references to third party websites, platforms, venues, hotels, airlines, restaurants, tour providers, booking platforms or other external services.

We are not responsible for:

third party availability
third party pricing
third party cancellation policies
service quality
losses, delays or issues caused by third party providers
content or information on external websites

Any booking or purchase you make with a third-party provider is between you and that provider.

10. Pricing, Availability and Changes

Prices are shown in the currency stated on the website or sales platform.

We may update prices, product details, descriptions, availability or services at any time.

If you purchased through a third party platform such as Amazon, Etsy, Lulu or another retailer, their pricing, delivery, refund and platform terms may also apply.

11. Refunds and Returns

Our refunds and returns are handled in line with our Refund & Returns Policy, which should be read alongside these Terms.

For physical products purchased online, customers are generally entitled to cancel within 14 days of receiving goods, unless an exception applies. Customers usually then have a further 14 days to return the goods after notifying the seller.

Certain items may not be refundable, including:

personalised or bespoke products
completed services
digital products that have already been accessed or downloaded, where applicable
items not returned in a resellable condition, unless faulty

Please refer to our Refund & Returns Policy for full details.

12. Intellectual Property

All content created by Encapsulate Living belongs to us unless otherwise stated.

This includes, but is not limited to:

website copy
guide content
workbook layouts
templates
images
graphics
branding
logos
product names
digital downloads
planning frameworks
written materials
social media content

You may use purchased products for your personal use only.

You must not copy, reproduce, adapt, sell, share, distribute, teach from, upload, or commercially exploit our content without our written permission.

13. User Generated Content and Community Features

If you submit photos, comments, reviews, testimonials, social media posts, app content or other user-generated content to Encapsulate Living, you confirm that:

the content is your own or you have permission to share it
it does not infringe anyone else’s rights
it is not offensive, unlawful, misleading or harmful

By submitting content, tagging us, using our hashtags, or sharing content with us, you give Encapsulate Living permission to repost, feature, edit or share that content for marketing, promotional and community purposes, unless you tell us otherwise.

We reserve the right to remove or decline to share any content at our discretion.

14. Reviews and Testimonials

If you leave a review or testimonial, you agree that we may use it on our website, social media, product pages, marketing materials or other promotional channels.

We may edit testimonials for clarity, length or formatting, but we will not intentionally misrepresent your feedback.

15. Impact Commitment

Encapsulate Living is committed to allocating 10% of profits towards supporting young people of Zimbabwean heritage, with a primary focus on rural communities in Manicaland, Zimbabwe.

This support may include interview outfits, microgrants, education-related resources, uniforms, school fees or exam fee support.

Our impact commitments are subject to business profitability, operational capacity, local delivery considerations and safeguarding requirements.

We aim to be transparent about our impact work and may publish updates, summaries or reports where appropriate.

16. Limitation of Liability

We aim to provide accurate, useful and thoughtful products and services. However, we cannot guarantee that our products, guides or recommendations will meet every individual preference, expectation or circumstance.

To the fullest extent permitted by law, Encapsulate Living will not be responsible for:

indirect or consequential losses
loss of enjoyment, opportunity or profit
travel disruption
third-party provider issues
changes to travel rules, prices or availability
decisions made based on our guides or recommendations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or breach of statutory rights.

17. Privacy and Data

We collect and use personal data in accordance with our Privacy Policy.

This may include information provided when you:

place an order
book a call
join our mailing list
submit an enquiry
complete a form
interact with our community or app features

Please read our Privacy Policy for more information on how your data is collected, stored and used.

18. Mailing List and Marketing

If you sign up to our mailing list, you agree to receive updates, offers, launch news, impact updates and other communications from Encapsulate Living.

You can unsubscribe at any time using the unsubscribe link in our emails.

19. Events, Workshops and Experiences

If Encapsulate Living offers events, workshops or experiences, additional terms may apply.

These may include details on:

attendance
cancellation
photography and filming
refunds
behaviour expectations
third party venues or providers

Any event specific terms will be provided at the point of booking where relevant.

20. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website and will apply from the date it is published.

You should review these Terms regularly if you continue to use our website, products or services.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

22. Contact Us

If you have any questions about these Terms, please contact:

Encapsulate Living
Email: experiences@encapsulateluxury.com
Website: www.encapsulateluxury.com