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Accessibility Statement

Encapsulate Living is committed to making our website, products, services, events and community experiences as accessible, inclusive and welcoming as possible.

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Our work is built around helping people navigate unfamiliar spaces with knowledge and confidence, and that commitment must also apply to the way people access Encapsulate Living itself.

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We want everyone who interacts with us, whether online, in person or through our products, to feel considered, respected and able to participate.

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1. Our Commitment to Accessibility

We aim to make Encapsulate Living accessible to as many people as possible, including disabled people, neurodivergent people, people with long-term health conditions, people with temporary access needs, people using assistive technology, and people who may experience barriers due to language, culture, confidence, social context or prior exposure.

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This means we are committed to:

  • considering accessibility when designing our website, guides, resources and services

  • making reasonable adjustments where possible

  • listening to feedback from customers, attendees, collaborators and community members

  • improving accessibility over time as our business grows

  • creating spaces where people feel able to ask questions or share needs without embarrassment

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2. Website Accessibility

We want our website to be clear, usable and accessible.

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We aim to work towards recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, which are widely used as the benchmark for accessible web content. 

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Our aim is for website visitors to be able to:

  • navigate the site clearly

  • read content without unnecessary difficulty

  • understand what each page, product or service is for

  • use the website on desktop, tablet and mobile devices

  • interact with forms, buttons and links

  • access key information about our products, services, policies and impact work

 

Where possible, we aim to support:

  • keyboard navigation

  • readable text sizes

  • clear heading structures

  • meaningful link text

  • sufficient colour contrast

  • alternative text for important images

  • captions or text alternatives for important video or audio content

  • accessible forms and checkout journeys

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3. Known Limitations

We are a growing business and our accessibility work is ongoing.

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There may be areas of the website, app, digital content, guides or third-party platforms that are not yet fully accessible. This may include:

  • older PDF documents or downloadable files

  • images without full alternative text

  • embedded third-party content

  • third-party booking, payment or ecommerce platforms

  • video content without captions or transcripts

  • colour combinations or layouts that may not work equally well for every visitor

 

Where we identify issues, we will aim to improve them where reasonably possible.

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If you experience difficulty accessing any part of our website, product or service, please contact us and we will do our best to provide the information or support in another format.

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4. Physical Events and In-Person Experiences

Where Encapsulate Living hosts or supports physical events, workshops, talks, pop-ups, networking sessions or experiences, we will aim to make them as accessible and welcoming as possible.

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Depending on the venue and nature of the event, this may include considering:

  • step free access

  • accessible toilets

  • seating arrangements

  • quiet spaces or lower stimulation areas where possible

  • clear signage

  • dietary requirements

  • prayer, cultural or wellbeing considerations where possible

  • accessible transport or parking information

  • access for assistance dogs

  • availability of written materials

  • clear information about what to expect before attending

 

We may not always own or control the venue, but we will aim to work with venues and suppliers who take accessibility seriously.

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If you are attending an event and have access needs, please contact us as early as possible so we can explore what adjustments may be possible.

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5. Online Workshops and Digital Events

For online workshops, webinars, talks, discovery sessions or community events, we aim to make participation as accessible as possible.

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Where reasonably possible, we may provide:

  • clear joining instructions

  • information about the format and timings

  • captions or transcript options where available

  • presentation materials before or after the session

  • recordings where appropriate

  • options to submit questions in writing

  • breaks during longer sessions

  • consideration for different confidence levels, learning styles and participation preferences

 

We understand that not everyone wants to speak on camera or participate in the same way. Where possible, we aim to create flexible ways for people to engage.

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6. Digital Products, Guides and Downloads

Our digital guides, workbooks, PDFs, templates and resources are designed to be clear, useful and visually engaging.

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We aim to improve accessibility across these materials by considering:

  • readable font sizes

  • clear layouts

  • logical section headings

  • sufficient spacing

  • plain language where possible

  • alternative formats where reasonably possible

  • reduced reliance on colour alone to communicate important information

 

Some visual products may not be fully compatible with all assistive technologies, especially where design heavy PDFs are involved. If you need content in another format, please contact us and we will do our best to help.

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7. Cultural Awareness and Visual Inclusivity

Encapsulate Living is built on cultural confidence, awareness and respect.

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We understand that imagery, colours, symbols, language, gestures, design choices and visual references can carry different meanings across cultures, communities and personal experiences.

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We welcome feedback if any part of our website, products, event materials, imagery, colours, wording or visual design affects your enjoyment, comfort or sense of inclusion because of cultural preferences, cultural connotations, faith, heritage, community context or lived experience.

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We may not always be able to change everything immediately, but we will take feedback seriously and consider it as part of our ongoing design, content and brand decisions.

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Our aim is not to present one “right” way to experience the world, but to create resources that help people engage with new spaces in a way that feels informed, respectful and authentic to them.

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8. Reasonable Adjustments

We are committed to making reasonable adjustments where possible.

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Reasonable adjustments may include, depending on the context:

  • providing information in an alternative format

  • allowing extra time where possible

  • adjusting communication methods

  • offering written follow-up after calls or workshops

  • considering access needs at events

  • adapting participation options

  • providing clearer instructions or expectations before an event or service

  • working with individuals to understand what would make access easier

 

What is reasonable will depend on the nature of the request, the product or service, available resources, timeframes, venue limitations, supplier limitations and whether the adjustment can be made safely and practically.

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9. Third Party Platforms and Services

Encapsulate Living may use third party platforms for ecommerce, bookings, payments, video calls, email marketing, social media, website hosting, app functionality and community features.

While we aim to choose platforms that support accessible use, we do not fully control the accessibility of third-party websites, tools or services.

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If you experience an accessibility issue with a third party platform as part of your interaction with Encapsulate Living, please let us know and we will try to support you where possible.

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10. Feedback and Contact

We welcome feedback on accessibility.

 

If you experience barriers when using our website, purchasing a product, attending an event, joining an online workshop, using our app or engaging with our content, please contact us.

 

You can also contact us if you have suggestions about:

  • accessibility improvements

  • website usability

  • event access

  • online workshop participation

  • alternative formats

  • imagery, colour, cultural connotations or visual choices

  • language or tone

  • anything that would make Encapsulate Living easier or more enjoyable to access

 

Please contact:

Encapsulate Living
Email: experiences@encapsulateluxury.com
Website: www.encapsulateluxury.com

 

When contacting us, it is helpful if you include:

  • the page, product, event or service you were using

  • what barrier you experienced

  • what device, browser or assistive technology you were using, if relevant

  • what adjustment or improvement would help

 

We aim to respond to accessibility feedback within 10 working days. 

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11. Ongoing Improvement

Accessibility is not a one-time task. It is something we aim to keep improving as Encapsulate Living grows.

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We will continue to review:

  • website usability

  • product accessibility

  • event accessibility

  • customer feedback

  • workshop formats

  • app and community features

  • cultural awareness in our visuals and language

 

As our products, services and community grow, we will keep learning, listening and improving.

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12. Statement Preparation

This statement was prepared on 9 May 2026

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It will be reviewed periodically and updated where needed, especially when we launch new products, services, events, digital features or community spaces.

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